Shipping policy

SHIPPING

At Gallery 365, we deliver across South Africa using trusted local couriers to make sure your order arrives safely and on time.

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Delivery Timeframes

• Standard Delivery: 7–10 Business Days
• Personalised Items: Please allow an additional 3–5 business days

All orders are processed as quickly as possible. During busy periods (sales, new drops), processing times may be slightly longer.

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Shipping Options & Rates (South Africa Only)

We currently ship nationwide within South Africa only:

• The Courier Guy (Door-to-Door): R125
• PostNet to PostNet: R125
• PUDO Locker to Locker: R99
• PEP Paxi: R99

Shipping fees are calculated at checkout and are non-refundable once your order has been shipped.

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Order Processing

• Orders are processed within 1–3 business days
• Orders placed on weekends or public holidays will be processed the next business day

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Tracking Your Order

Once your order has been shipped, you will receive a tracking link via email.

Please allow a short period for tracking updates to reflect after dispatch.

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Order Changes & Cancellations

We work fast — so once your order has been placed, it cannot be changed or cancelled.

Please double-check your details before completing checkout.

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Delays

While we aim to meet all delivery timelines, delays may occur due to:

• Courier delays
• High order volumes
• Public holidays or peak periods

We appreciate your patience — your order is on the way.

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RETURNS & REFUNDS

Not the right fit? No stress — we’ve got you covered.

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Return Window

You may return your item within 7 days of delivery.

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Return Conditions

To be eligible for a return:

• Item must be unused and unworn
• Item must be in original packaging
• All tags must still be attached

Items that do not meet these conditions may not be accepted.

Sale items are not eligible for returns.

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How to Request a Return

To start a return, email us at:
support@gallery365.co.za

Include:

• Your order number
• Reason for return

Our team will guide you through the next steps.

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Return Costs

• Return shipping is the customer’s responsibility
• Original shipping fees are non-refundable

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Refunds

Once your return is received and inspected:

• You’ll be notified via email
• Approved refunds will be processed to your original payment method

Please allow 3–5 business days for the refund to reflect, depending on your bank.

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Exchanges

We do not offer direct exchanges.

If you need a different size or item, simply:

1. Return your original item
2. Place a new order

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Need Help?

Have questions?

📩 support@gallery365.co.za
💬 Or chat with us via the live chat (Mon–Fri, 9AM–6PM SAST)